Platform

Eight modules. One workspace per brand.

Stop stitching a brand together from five tools. Inbox, CRM, campaigns, AI agents, knowledge base, widgets, tasks, and appointments read the same contact record, obey the same permissions, and write to the same audit log.

CommsOperator gives each brand one workspace with eight modules that share one data model: a shared inbox on Microsoft 365 and Teams, a CRM with pipelines, campaigns and newsletters behind an approval queue, AI agents with three autonomy levels, help center portals, embeddable website widgets, task boards with automations, and appointments with meeting transcripts. The contact who wrote to the inbox is the same contact in the CRM and the campaign. Every module obeys the same roles and the same audit log, and each brand's campaigns share that brand's one suppression list, so adding a brand never adds a tool.

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Shared inbox for Microsoft 365 teams

Every mailbox, Teams thread, LinkedIn Page message, and web chat your brand answers from, in one queue with an owner, a status, and AI that sorts it before you open it.

Microsoft 365 mailbox sync. New mail is in the shared queue within seconds of reaching the mailbox.
Shared and delegated mailboxes. Connect partnerships@ or office@ once, without handing anyone its password.
AI triage and drafting. The inbox sorts itself before you open it: needs a person now, can wait, or junk (Focused, Other, Spam).

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CRM and pipelines

Companies, contacts, and deals per brand, with pipelines you shape, a timeline that fills itself from the inbox, and Apollo.io enrichment when you ask for it.

Companies, contacts, deals. Every account your team touches has one record, and the record carries what a seller needs.
Configurable pipelines. Your stages, your rules, and an alarm when a deal sits too long.
Activity timeline. Open a contact and see the whole relationship: emails, calls, meeting summaries, notes, tasks, and AI activity, in order.

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Campaigns, sequences, and newsletters

Multi-step sequences and newsletters sent from your own Microsoft 365 mailboxes, with a person approving every step, daily caps, warm-up ramps, and an opt-out that cannot be undone.

Sequences with fixed templates. Write the cadence once and let it run for hundreds of contacts, step by step, with the delays you set.
Approval queue by default. Every email a sequence wants to send waits for a person.
Deliverability guards. Your domain's reputation is guarded whether or not anyone is watching.

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AI agents with human approval

Triage, drafting, and sales agents that propose while a person decides: three autonomy levels, policy packs, a per-workspace kill switch, and a log of every decision.

Three autonomy levels. Choose how much rope the agent gets: watch only, draft for review, or send on its own.
Policy packs. Decide, per pipeline, what the AI may say, what it must never bring up, which disclaimer it has to include, and who signs off before anything risky leaves.
Approval queue with context. Reviewers decide in one screen instead of digging.

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Knowledge base and help center portals

One help center per brand, private training books for the AI, search that finds the article even when the wording differs, and a chatbot that cites its sources.

Public help centers. Each brand gets its own help center, with its own branding, under your workspace path.
Training books. Give the AI the context you would give a new hire, without publishing it.
Hybrid search. Finds the article even when the wording differs.

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Embeddable widgets and portals

Chat, feedback boards, roadmap, changelog, knowledge search, a unified launcher, booking pages, and an on-page comments extension for your own site. One script tag each.

Chat widget. Visitors get an answer from your help center, with the article it came from.
Feedback widget and boards. Turn 'it would be nice if' into a ranked list.
Roadmap and changelog. Show what is coming and what just shipped without writing a newsletter.

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Tasks, boards, and automations

Kanban, table, and card boards with the fields your operation needs, imported from the spreadsheet you already have, with AI planning and rules that act for you.

Boards and views. See the same work as a kanban, a table, or cards, whichever the meeting needs.
Dependencies and time. Know what must finish before what, and who has capacity left.
Spreadsheet import. Import up to 500 tasks from CSV, TSV, TXT, or XLSX and every row lands or none do, never half a board.

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Appointments, meeting bots, and call insights

Public booking pages on your Outlook calendar, reminders, meeting bots for external calls, Teams transcripts, and AI call summaries written onto the CRM timeline.

Booking pages. Send one link instead of five emails about availability.
Reminders. Fewer no-shows without a person chasing.
Meeting bots. A bot joins the external call and writes the summary onto the contact's timeline.

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Where we say no

Gmail is not supported yet. WhatsApp, Instagram, Facebook Messenger, X, Telegram, and SMS are not offered, and unattended LinkedIn automation never will be. Every module page states its own limits in the same plain words, so you find them before procurement does.

See it against your own stack

Tell us which brands you run and which mailboxes people write to. We will tell you what CommsOperator replaces, what it does not, and whether it fits. Private beta. A person reads every request.

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