Chat widget
Visitors get an answer from your help center, with the article it came from. The chat captures an email when you want it to, remembers the session, and hands the conversation to the inbox when a person is needed.
Widgets
Bring the help center, the feedback loop, and the chat to your own site
Your visitors ask, vote, and read on your site, and the answers land in your queue. Six widgets, one script tag per site, branded per brand. Fourteen Tech Family Ventures sites run them in production today.
CommsOperator ships embeddable widgets for a knowledge-grounded chat, feedback boards with voting, a public roadmap, a changelog, knowledge search, and a unified launcher that puts them all behind one button. Booking pages are server-rendered public links. A Chrome extension lets your team comment on any live web page and route it to the feedback board. Every widget carries the brand of its workspace, and you can pin browser embeds to an allowlist of your own sites.
Capabilities
What changes for your team
Feedback widget and boards
Turn 'it would be nice if' into a ranked list. A floating or inline form posts to the board you choose, users vote, your team replies officially, and each item moves from Open to Completed in public.
Roadmap and changelog
Show what is coming and what just shipped without writing a newsletter. The public roadmap takes votes and filters by status; the What's New bubble surfaces changelog entries with labels.
Knowledge search
Help center search from any page of your site, in a command-palette style box your users already know how to use.
Unified launcher
One button on your site opens chat, search, feedback, roadmap, and changelog in a sidebar. The visitor's session is remembered in the browser, so a returning visitor picks up the same conversation.
Comments extension
Point at the thing that is wrong and say so. The Chrome extension lets your team click any element on a live site, leave a comment with a screenshot and an anchor, and track it Open, Addressed, Resolved.
Proof
Numbers from the production instance and behaviour checked against the code. No projections, no testimonials.
- Live on aibuildersnetwork.org, womentech.net, awardee.org, chiefintech.com, eventhash.com, devops-academy.eu, and eight more sites, 14 in total
- Browser embeds can be pinned to an allowlist of your own sites, and embed endpoints are rate-limited apart from the application API
- Booking pages load without the application bundle because they are rendered on the server
Limits, stated plainly
What this module does not do today, and what to do about it. If one of these is a blocker, you know before you commit, not after.
- The comments extension ships as an unlisted Chrome build you load unpacked. There is no Web Store listing yet, so plan a short install step for each teammate.
- Widgets take your colours, position, and welcome text per workspace. A fully white-labelled application shell is not offered as a switch; it is an enterprise conversation.
Connects with
Works with what you already run
Any website (script tag)
Chrome, Edge, Brave (extension)
Help center portal
Inbox handoff
Frequently asked questions
Which sites can embed the widgets?
Any site you list as an allowed origin for the workspace. Once an allowlist is set, browser requests from other origins are refused. Until you set one the widgets load anywhere, so add your domains before you go live.
Do the widgets set tracking cookies?
No advertising or cross-site tracking. The chat widget keeps a session identifier so a returning visitor continues their conversation, and that is all.
Can the chat widget answer without a person?
Yes, when you switch it on. It answers from your knowledge base with the source cited, and hands off to the inbox with the transcript when it finds nothing relevant or the visitor asks for a person.
See widgets on your own data
Tell us what you run and we will be straight about the fit. Private beta. A person reads every request.