Acceptable Use Policy

In short: send only to people you may lawfully contact, say who you are, keep the opt-out working, and never re-import someone who opted out. No bought or scraped lists, no impersonation, no attacks on the service, and no AI messages passed off as a person who never read them. We warn first, unless harm is active. Report abuse to office@commsoperator.com. In short boxes are a plain-language guide. If a summary and the full text differ, the full text applies.

This policy is part of the terms of service. It exists because a communications platform is only as trustworthy as the messages sent through it, and because one customer's bad list damages every customer's deliverability.

1. Messaging rules

In short: contact only people you have a lawful basis to reach, be honest about who you are, keep the opt-out, never work around a suppression, and follow the rules where your recipients live.

Send only to recipients you have a lawful basis to contact, and be able to show what that basis is.
Identify yourself and your organization honestly. No misleading sender names, subject lines, or headers.
Include a working opt-out in commercial messages and honour it promptly. The platform adds one to campaign email; do not remove or defeat it.
Do not circumvent suppression. Re-importing a suppressed address, or moving it to another workspace to reach it, is a breach of this policy.
Respect the rules that apply where your recipients are, including the GDPR and ePrivacy rules in the EEA, PECR in the UK, CAN-SPAM in the United States, and CASL in Canada.

2. Prohibited list practices

In short: if you cannot say where a list came from and why each person may be contacted, do not upload it.

Purchased, rented, scraped, or otherwise non-consented mailing lists.
Appending email addresses to records without a lawful basis.
Sending to addresses harvested from a website, a directory, or a conference badge scan without a basis to contact them.
Uploading a list you cannot account for, including one inherited without documentation.

3. Prohibited content and conduct

In short: no unlawful, deceptive, or harassing content. No phishing, no impersonation, and no adult, gambling, cryptocurrency, or multi-level marketing outreach. No special-category or children's data.

Unlawful, defamatory, harassing, discriminatory, or deceptive content, and content that infringes intellectual property.
Phishing, credential harvesting, malware, or any attempt to deceive a recipient about who is writing.
Impersonating a person or organization, including using an AI persona presented as a named individual who did not write the message.
Using the service for adult content, gambling, cryptocurrency promotion, or multi-level marketing outreach.
Processing special categories of personal data, or data about children, that the service is not designed to protect.

4. Platform and technical rules

In short: stay inside your own workspace, do not probe or load-test the service, and do not break a connected platform's rules. That last rule is why we offer no unattended LinkedIn automation.

Do not attempt to access another workspace's data or to bypass authentication, authorisation, or rate limits.
Do not probe, scan, or load-test the service without our written permission. Report vulnerabilities under the responsible disclosure policy instead.
Do not reverse engineer, decompile, or resell the service without written consent.
Do not use the service in a way that breaches a connected platform's own terms, including automated access to services that prohibit it. CommsOperator deliberately does not offer unattended LinkedIn automation for this reason.
Do not use the service to build a competing product or to benchmark it publicly without our consent.

5. AI-specific rules

In short: read what the AI wrote before it goes out. Turning on automatic delivery does not move the responsibility off you.

Review AI-generated content before it is sent. Enabling automatic delivery does not transfer responsibility for what is sent.
Do not present AI-generated messages as written by a named person who did not review them.
Do not use AI features to generate content that this policy prohibits, or to evade the compliance checks in the product.

6. Enforcement

In short: we contact the workspace owner first and give a chance to fix it, unless the breach is causing active harm. Daily caps and warm-up ramps are not punishments; they run for everyone.

Where we see a breach we contact the workspace owner first and give a chance to fix it, unless the breach is causing active harm. We may throttle sending, pause a campaign, suspend a workspace, or terminate the agreement for serious or repeated breaches, and we may report unlawful activity to the authorities. Deliverability guards such as daily caps, warm-up ramps, and bounce thresholds are not punishments; they run for everyone.

Report abuse of the service to office@commsoperator.com.