Terms of Service

In short: you get a licence to use CommsOperator for your organization's own business during the term. Your data stays yours; we process it only to run the service and never sell it or train AI on it. The service is in private beta. Fees, liability caps, and termination rules are in the numbered sections below; read them in full before you sign. Questions go to legal@commsoperator.com. In short boxes are a plain-language guide. If a summary and the full text differ, the full text applies.

These terms govern use of CommsOperator, provided by WomenTech LLC, a Delaware limited liability company, of 16192 Coastal Highway, Lewes, DE 19958, United States. By creating an account, accepting an invitation, or signing an order form that references these terms, you agree to them on behalf of your organization ("Customer"). If an order form and these terms conflict, the order form wins for that customer.

1. The service

In short: you may use CommsOperator for your own organization's business during the term. It is in private beta: access is by invitation and features can change, but our confidentiality, security, and data protection commitments do not shrink.

CommsOperator is a hosted communications platform: shared inbox, CRM, campaigns and newsletters, knowledge base portals, embeddable widgets, tasks and automations, appointments, and AI features. We grant Customer a non-exclusive, non-transferable right to use it for Customer's internal business purposes during the term, subject to these terms and the plan or order form.

CommsOperator is currently offered in private beta. Access is granted by invitation following a review, may be limited or withdrawn, and features may change during the beta. Beta terms do not reduce our confidentiality, security, or data protection commitments.

2. Accounts and access

In short: users must be adults acting for your organization. You decide who gets which role and you remove people who leave. We can suspend access to protect the service, and we tell you why.

Users must be at least 18 and authorised to act for Customer.
Customer is responsible for its users' actions, for keeping credentials secure, and for promptly removing users who no longer need access.
Roles and permissions are Customer's to configure. We do not police who inside Customer sees what.
We may suspend access without notice where necessary to protect the service, other customers, or third parties, and will tell Customer why as soon as we reasonably can.

3. Customer data

In short: your data is yours. We use it only to provide, secure, support, and improve the service for you. Opt-outs and other suppression records cannot be worked around. You can ask for an export during the term and for 30 days after it ends.

Customer owns Customer Data and grants us only the rights needed to provide, secure, support, and improve the service for Customer. We process personal data in Customer Data as Customer's processor under the data processing addendum, which forms part of these terms. We do not sell Customer Data, use it for our own marketing, or use it to train AI models.

Customer is responsible for the accuracy and lawfulness of Customer Data, including having a lawful basis to hold contact data and to send communications to it, and for honouring opt-outs. Suppression records created by the service (unsubscribes, bounces, complaints, opt-outs) may not be circumvented.

On request during the term and within 30 days of termination, we provide an export of Customer Data in a machine-readable form. After that period we delete it from live systems within 30 days, and from backups as they cycle out.

4. Acceptable use

In short: no unlawful bulk messaging, no impersonation, no working around an opt-out, no attacks on the service, no reverse engineering. Bought or scraped lists are out. The acceptable use policy has the full list.

The acceptable use policy is part of these terms. In short: do not use CommsOperator to send unlawful bulk messages, to harass, to impersonate, to circumvent an opt-out, to breach a third party's terms, to probe or attack the service, or to reverse engineer it. Purchased, scraped, or non-consented mailing lists are prohibited.

5. AI features

In short: the AI proposes; your team approves. If you switch on automatic delivery or auto-reply, the messages sent under it are your responsibility. AI output can be wrong and is not advice.

AI features generate proposals. Customer is responsible for reviewing and approving AI-generated content before it is sent, and for any content sent from Customer's mailboxes. Where Customer enables automatic delivery or auto-reply, Customer accepts responsibility for the messages sent under it. AI output may be wrong; it is not legal, financial, or professional advice. The AI transparency statement describes providers, oversight controls, and the EU AI Act transparency mechanics.

6. Third-party services

In short: Microsoft 365, Teams, LinkedIn, Apollo.io, and mail providers are your agreements with them. Their rules apply to you, and we are not liable for their availability, changes, or actions.

CommsOperator connects to services Customer chooses, such as Microsoft 365, Microsoft Teams, LinkedIn, Apollo.io, or a mail delivery provider. Those services are governed by their own terms; Customer is responsible for complying with them, including any platform terms that restrict automated access. We are not liable for a third-party service's availability, changes, or actions.

7. Fees

In short: prices, limits, and billing cycles are in your plan or order form. Subscriptions renew unless either side gives notice. A price change for a renewal term comes with at least 30 days' notice.

Fees, plan limits, AI allowances, and the billing cycle are stated in the plan or order form. Fees are exclusive of taxes. Subscriptions renew for the same term unless either party gives notice before renewal, as stated in the order form. We may change prices for a renewal term with at least 30 days' notice. Overdue amounts may lead to suspension after written notice.

8. Service levels and support

In short: uptime commitments and support targets are in the service level framework, and they bind us only where your order form states them.

The service level framework describes uptime commitments, support response targets, and service credits. Specific figures apply only where an order form states them. Without an order form commitment, the service is provided on a commercially reasonable efforts basis.

9. Confidentiality

In short: each side keeps the other's confidential information confidential, with the usual exceptions for public or independently developed information and for disclosures the law requires.

Each party will protect the other's confidential information with at least reasonable care, use it only to perform under these terms, and disclose it only to people who need it and are bound by confidentiality. This does not cover information that is public, independently developed, or lawfully received from a third party, and does not prevent disclosure required by law with notice where permitted.

10. Intellectual property

In short: we own the software. You own your data. Neither side uses the other's trademarks without permission, and we will not name you publicly without written consent.

We own CommsOperator, including its software, design, and documentation, and all improvements. Feedback you give us may be used without obligation. Customer owns Customer Data. Neither party gets rights in the other's trademarks except as an order form allows; we will not name Customer publicly without written permission.

11. Warranties and disclaimers

In short: the warranties we give, and the ones we disclaim, are stated in this section. Read it in full before you sign.

Each party warrants it has the authority to enter into these terms. We warrant that we will provide the service with reasonable skill and care and will not materially reduce its security during a paid term. Otherwise the service is provided as is, and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent the law allows.

12. Indemnities

In short: this section sets out who defends whom against third-party claims, and on what conditions. Read it in full before you sign.

We will defend Customer against a third-party claim that the service as provided infringes that party's intellectual property, and pay damages finally awarded, provided Customer notifies us promptly, gives us control of the defence, and cooperates. Customer will defend us against a third-party claim arising from Customer Data or Customer's use of the service in breach of these terms or the acceptable use policy, on the same conditions.

13. Limitation of liability

In short: our liability is capped as this section states. Read it in full before you sign.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Each party's total liability arising out of these terms is limited to the fees paid or payable by Customer in the 12 months before the event giving rise to the claim. These limits do not apply to Customer's payment obligations, either party's indemnity obligations, or liability that cannot be limited by law.

14. Term and termination

In short: this section sets how either side can end the agreement, what happens to fees, and which sections survive. Read it in full before you sign.

These terms apply for as long as Customer uses the service or an order form is in effect. Either party may terminate for material breach not cured within 30 days of written notice, or immediately for insolvency. Customer may stop using the service at any time; fees already paid are not refunded except where an order form says otherwise or where we terminate without cause. Sections on Customer Data export and deletion, confidentiality, intellectual property, liability, and governing law survive.

15. Changes to these terms

In short: material changes to these terms come with at least 30 days' notice. If you do not accept one, you can end the agreement before it starts and receive a pro-rata refund of prepaid fees.

We may update these terms. For material changes we give at least 30 days' notice by email or in the application. Continued use after the effective date is acceptance. If a material change is unacceptable, Customer may terminate before it takes effect and receive a pro-rata refund of prepaid fees for the unused period.

16. Governing law and disputes

In short: Delaware law applies. Both sides try to settle a dispute within 30 days of written notice before going to court in Delaware. Consumer protections where you live are unaffected.

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law rules. The parties will try in good faith to resolve any dispute within 30 days of written notice before starting proceedings, which will be brought in the state or federal courts of Delaware. Nothing prevents either party from seeking injunctive relief where needed. Mandatory consumer protections in a user's country of residence are unaffected.

17. General

In short: assignment, events beyond either side's control, severability, where notices go, and the statement that these documents are the whole agreement. Read the section for the wording.

Neither party may assign these terms without the other's consent, except to a successor in a merger or sale of substantially all assets. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is unenforceable, the rest stands. Notices to us go to legal@commsoperator.com; notices to Customer go to the account's administrative contact. These terms, the order form, the DPA, and the referenced policies are the whole agreement.